Returns & Exchanges

At LOTWSHQ, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unused items in their original packaging. Our goal is to ensure a seamless shopping experience from the moment you browse to the moment your order arrives.

Return Process

• 1.
  Initiate Your Request

  Log into your LOTWSHQ account or use our guest portal to enter your order number and email address to start the return process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.